Returns & Refunds

Returns & Refunds

Thank you for shopping at MosaicNest.  
We want you to be fully satisfied with your purchase. If something doesn’t work out, you can return your order under the following conditions:

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14-Day Right of Withdrawal (EU Customers)
- As an EU customer, you have the legal right to withdraw from your purchase within **14 days** after receiving your order.  
- To exercise this right, simply email us at **mosaicnest1@gmail.com** with your order number and request.  

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Extended 30-Day Return Policy
In addition to the legal right of withdrawal, MosaicNest offers a **30-day return option**:  
- Products must be unused and in their original packaging.  
- Return costs are paid by the customer.  
- We will refund the product price once the return has been received and checked.

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Refund Process
- Refunds will be processed within **5–7 business days** after we receive your return.  
- Refunds are made via the same payment method you used at checkout.  

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Damaged or Defective Items
- If you receive a damaged or faulty product, please send us a photo and your order number within **48 hours** of delivery.  
- We will provide a replacement or a full refund at no extra cost to you.  

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How to Start a Return
1. Email us at **mosaicnest1@gmail.com** with your order number.  
2. You will receive return instructions and the return address.  
3. Send back your package securely.  
4. As soon as we receive your item, we’ll issue your refund.  

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We’re here to make returns easy and transparent.  
If you have any questions, just contact us: **mosaicnest1@gmail.com**