FAQ - Mosaic Nest

1. What is the estimated shipping time?
Shipping within the US typically takes 7-14 days, while international shipping can take 14-31 days, depending on the destination.

2. How can I track my order?
You can check your tracking information on our "Track Your Order" page. We will update your tracking details as soon as they are available.

3. What is your return policy?
We accept returns within 30 days after delivery. If you're not satisfied with your purchase, please reach out to our customer service team at mosaicnest1@gmail.com for assistance.

4. How do I initiate a return?
To initiate a return, please visit our Returns page and follow the provided instructions. Be sure to include your order number and the reason for the return.

5. Do you ship internationally?
Yes, we offer international shipping! Please check the shipping options at checkout for availability and costs.

6. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All available payment methods will be displayed during checkout.

7. Can I change my order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.

8. What if my order arrives damaged or incorrect?
If your order arrives damaged or contains incorrect items, please contact our customer service team at mosaicnest1@gmail.com within 48 hours of receiving the package. We will assist you in resolving the issue promptly.

9. How can I contact customer service?
You can reach our customer service team via email at mosaicnest1@gmail.com or by using the contact form on our website. We are here to help!

10. Do you offer discounts or promotions?
Yes! Be sure to sign up for our newsletter to stay updated on the latest discounts, promotions, and special offers from MosaicNest.

If you have any other questions, feel free to reach out to us, and we’ll be happy to assist!